Frequently Asked Questions
Here you have some frequently asked questions from our lovely costumers.
What is your exchange & refund policy?
If the product is defective we will refund your money or send you a new one.
Are you offering worldwide shipping?
YES! We offer worldwide shipping. We ship from our warehouse in Spain. Additional taxes could apply depending on each country's duties regulation. Click here to know more about our shipping conditions.
How to clean the bottle?
The best you can do is to wash it by hand. If you don’t have time to clean it every day with soap, just fill it with clean water, then empty the bottle and let it breathe a few minutes. That will be enough. We recommend you to wash it with soap, baking soda or diluted vinegar at least once a month. All of them work great. That’s a standard in stainless steel bottles. If you mean washing tools, we are developing a wash pack that we will launch a little later, as soon as we have resources for it.
What material is the bottle cap made of?
The bottle cap is made of stainless steel, just like the body of the bottle. It simply has a different finish as a visual complement.
How much does the bottle weight?
The bottle weight is about 380gr.
What happens if I do not receive my order and it is sent back to you?
In the event that you do not receive your order, the shipping company will send it back to us. Although prior to this, the carriers will try to communicate with you through the available means that you have provided us to make delivery possible. Therefore, if the delivery is not finally made, the package will be sent back to us.
Once we have the package, 2 options will be available:
Send you the package again. In this case, we will proceed to send you the package once we receive it, but an extra payment must be made for the shipping cost of returning the order to our offices.
Proceed to return the order. If you prefer that we return your money, we will proceed to return it without problems. But, we will make a refund of the amount minus the return shipping costs.